General
Global Search Bar
GLOBAL SEARCH BAR Google Chrome is the browser that best supports TCE. The following can be looked up via the search bar: Premises Report Numbers (RNs) Notifications (NIDs) Contacts Phone Numbers
How To Schedule TCE Training
HOW TO SCHEDULE TCE TRAINING AHJ Training: If you are looking for training as the Authority Having Jurisdiction call 630.413.9511 or your account manager directly to set up a private training. ITM Training: If a contractor/ inspection company needs ...
How To Utilize The Map Feature
HOW TO UTILIZE THE MAP FEATURE 1. The map is located on the home dashboard, in the bottom righthand corner. 2. To enlarge the map, click on the arrow in the right hand corner of the map. 3. The interactive map of your jurisdiction will now populate. ...
How to Reset Password
HOW TO RESET PASSWORD Google chrome is the browser that best supports TCE. Step 1: Go to www.thecomplianceengine.com and select "login" at the top. Step 2: Select "Forgot password?" located below the password row. Step 3: Enter your email address ...
How to Delete a System
HOW TO DELETE A SYSTEM Google Chrome is the browser that best supports TCE. Step 1: Login to TCE using your username (your email) and password. Select the “Premises” icon located in the top blue bar. Step 2: Enter a minimum of three characters of the ...
Where Can I Find a Rejected RN (Report Number)?
WHERE CAN I FIND A REJECTED RN (Report Number)? There are two options to view a rejected RN Open/Rejected Icon: Step 1: Click on the "Open/Rejected Reports" Icon on your home screen. Step 2: There is an option to search for a specific report by using ...
How to Mark a System Out of Service
HOW TO MARK A SYSTEM OUT OF SERVICE Google Chrome is the browser that best supports TCE. Internet Explorer will not be supported by Microsoft after January 1st, 2021. Reasons to mark systems “out of service” – renovation situation; unforeseen ...
Popular Articles
How to Review New Premises
HOW TO REVIEW NEW PREMISES Google Chrome is the browser that best supports TCE. From your home screen, click on the “Premises” icon. You can also access the Premises page by clicking directly on the message stating, "There are 11 premises to review." ...
How to Attach a File to Premises
HOW TO ATTACH A FILE TO PREMISES Google Chrome is the browser that best supports TCE. Step 1: Click on the “Premises” button located in top blue bar. Step 2: Upon clicking on “Premises,” type in the address of the premises and it will populate. Next, ...
How to Add Users
HOW TO ADD USERS Google Chrome is the browser that best supports TCE. From your home screen, click on the “Users” icon. Click on the plus sign on the upper right hand side of the screen to create a new user: Begin creating the account by entering the ...
How to Review Deficiencies That Service Provider's Have Closed Out
DEFICIENCY TRACKING: HOW TO REVIEW DEFICIENCIES THAT SERVICE PROVIDERS HAVE CLOSED OUT Google Chrome is the browser that best supports TCE. For instructions on how to close out open deficiencies, please see the article “Deficiency Tracking: How to ...
How to Give Premises User Access
HOW TO GIVE PREMISES USER ACCESS Google Chrome is the browser that best supports TCE. Premises user access is a view-only account for property managers, maintenance directors, building engineers, or anyone responsible for ensuring their property is ...